It's easy to find examples online of people making fun of millenial and Gen Z communications issues - not knowing how to leave voicemails, wanting comms to be immediate, expecting an exact response...
I'm becoming increasingly annoyed with people with active careers, so I'd say a safe range would be 28-50. People who don't understand how to use collaboration tools.
Scenario 1: You need an account created, a password reset.
Option 1: Send a text message outside of my business hours (which are listed in Teams) consisting of "Hi, Kurt". When I respond, tell me you can't get into "The System". I'll then have to ask "for which system", at which point you've gone on to do something else and respond 10 minutes later. I then realize that you've ignored the prompts telling you that your password is expiring and please change it. You tried to change the password to the same password, then gave up.
Option 2: The same, except you cc: a couple of VPs in an email in parallel.
Option 3: In your first text message, say, "Hi, Kurt, I realize you're not in the office yet, I'd appreciate you resetting my password on system XYZ. My email is
user@domain.com, or I can be reached at 415 555 1212. Thanks!
Scenario 2: You somehow get the cell number of the head of IT. You send them a text message despite them being logged into Teams and showing as available. You don't identify yourself and try to cram a problem report and service request into 140 characters. You're, of course, just about to go into the movies with your kids, so your phone's on silent for the next 90 minutes.
Scenario 3: Your company has a well-publicized path to request IT services, and a "bulletin board" where people share IT tips during the current migration. You ignore the multiple requests to perform time-sensitive tasks and instead wait until you're locked out of a business app, then post to the all-company bulletin board asking for help.
Scenario 4: You realize that your company is building an IT department and the current team is overloaded. You have responded in good faith consistently, but dela responding while you're getting your teeth cleaned. Email your VP after no response in 15 minutes. (BTW, my desktop support tech has already said he'd like to not call work with this user, who unfortunately has worked there for a significant amount of time and feels entitled to act this way.
Scenario 5: The "this could have been an email" meeting. No agenda listed, no planned outcomes. Let's get on a call while you figure out what you need to ask or. Someone joins late. When the meeting invariably runs long, keep talking. By the end of the day, each meeting has run a few minutes long, putting joining the next meeting on time in jeopardy.
I'm going to start asking "what is the desired outcome of this meeting?" and announce "You have x number of minutes of my time, let's get started and see what happens.
--- SBBSecho 3.30-Win32
* Origin: realitycheckBBS.org -- information is power. (1337:3/178)